Last updated: November 9, 2026
Privacy policy
About this privacy notice
Lucky Duck Pool Service respects your privacy. This Privacy Notice describes how we collect, use, protect and disclose personal information when you visit https://luckyduckpool.com/, request a quote, contact our team, apply for a job or use our pool services. In this notice, ‘Lucky Duck,’ ‘we,’ ‘us’ and ‘our’ refer to Lucky Duck Pool Service. ‘You’ and ‘your’ refer to visitors and customers. Our text messages are sent by EMYNERS LLC. This notice applies to our website and related customer communications, not to unrelated third-party websites.
Information you provide
Personal information means information that identifies you or can reasonably be linked to you. When you complete a website form, contact us or become a customer, we may collect your first and last name, email address, telephone number, mailing or service address, city, ZIP code, selected service, pool type and other pool or equipment details you choose to provide. We also collect the contents of your inquiries, service requests and correspondence, and your communication preferences, including whether you consent to text messages. Job applicants may provide information relevant to their application. We seek only information reasonably necessary for the purpose of your request. Our quote and contact forms do not ask for Social Security numbers, bank account details or credit card numbers; please do not include them in a general inquiry.
Information collected automatically
When you visit our website, we and the service providers supporting it may collect technical and usage information, such as your IP address, browser and operating system, device type, language settings, approximate location derived from your IP address, referring website, pages viewed, time spent on pages and interactions with forms, links or telephone buttons. We may also record campaign or referral information included in the link you used to reach our website. This information helps us understand website performance and how visitors find our services. It does not mean that we collect your device’s precise location without permission.
How we use your information
We use information to respond to questions, prepare quotes, identify your nearest office, schedule and perform pool services, provide service reports and invoices, manage customer relationships, review job applications and maintain business records. We may also use it to request feedback, improve our website and services, measure marketing effectiveness, communicate changes to our policies and protect against fraud, misuse or unauthorized activity. We send informational or promotional text messages only to people who opt in. We do not sell your personal information.
Sharing and disclosure
We do not share personal information with third parties for their own marketing purposes. We may disclose information as necessary to service providers that help us operate our business, including website hosting, customer relationship management, scheduling, payment processing and customer communications providers. Those providers receive information to perform services for us, not to conduct independent marketing. Mobile numbers, SMS opt-in information and consent are not sold, rented or shared with third parties or affiliates for marketing or promotional purposes. Limited disclosure to providers supporting delivery of our messages, or as required by law, may be necessary.
Cookies, analytics and similar technologies
Our website may use cookies and similar technologies to remember preferences, retain referral information, measure visits and understand how people interact with our pages. For example, a cookie can help remember the local office telephone number selected during your visit. Analytics tools may collect technical and usage information to help us improve the website and evaluate marketing. Cookies are small files stored by your browser. You can control or delete cookies through your browser settings; disabling them may affect some website features. Third-party tools and embedded content, such as maps or review links, may be subject to their providers’ privacy notices. Where used, pixels or similar technologies can help measure page or message interactions. Disabling automatic image loading in your email software can limit image-based email tracking.
Mobile visits
You can visit our website from a mobile device. The technical information described above may include mobile browser and device characteristics. This notice does not assert that Lucky Duck operates a separate mobile application or collects manufacturer-assigned mobile device identifiers. If we introduce services with materially different information practices, we will update this notice as appropriate.
Do Not Track signals
Some browsers offer a Do Not Track setting. There is no universally accepted standard for responding to those signals. Our website does not currently promise a specific response to a browser’s Do Not Track signal. You can still manage cookies through your browser and opt out of marketing communications using the methods described in this notice. This does not limit rights or obligations under applicable privacy law.
Email communications and newsletters
If you subscribe to email updates or otherwise request communications, we may send service information, news or promotional offers. You can opt out of promotional emails using an unsubscribe link when provided or by contacting our team. Opting out of promotional messages does not necessarily stop non-promotional communications needed to respond to a request or provide your service. When you contact us, we may retain your correspondence to answer your inquiry, maintain customer records and improve our services.
Data retention
We retain personal information for as long as reasonably needed to provide services, respond to requests, maintain our customer relationship and fulfill the purposes described in this notice. We may also retain records to comply with legal, accounting or recordkeeping obligations, resolve disputes and enforce agreements. SMS subscription information is retained as needed to manage your subscription. After an opt-out or deletion request, we may retain limited records of that request so we can honor your preferences and avoid sending unwanted messages. You may request deletion at any time, subject to applicable legal obligations and permitted exceptions.
Security
We use reasonable administrative, technical and organizational safeguards intended to protect personal information from loss, misuse, unauthorized access, disclosure or alteration. Encrypted website connections help protect information in transit. However, no website, electronic transmission or storage system is completely secure, and we cannot guarantee absolute security. Internet and wireless communications have risks outside our control. Please avoid sending sensitive financial or identity information through general website forms and contact us promptly if you believe your information has been misused.
Your choices and privacy requests
You may contact Lucky Duck Pool Service to request access to, correction of or deletion of personal information we hold about you, or to ask questions about our information practices. Call (346) 482-2444 or use https://luckyduckpool.com/contact/. We may need to verify your identity before acting on a request and may retain information where permitted or required by law. Depending on your location and applicable law, additional privacy rights may apply. We will address requests in accordance with applicable law. Withdrawing SMS consent does not require you to cancel pool service.
Third-party websites
Our website may link to third-party websites or services, including social networks, maps, reviews and other resources. These links are provided for convenience. Their availability does not mean that we control or endorse their content or privacy practices. When you leave our website or interact with third-party services, their own privacy policies and terms may apply. We encourage you to review those policies before providing personal information.
Visitors outside the United States
Our pool services are offered in the United States, primarily in Greater Houston and Dallas-Fort Worth, Texas. If you visit our website from outside the United States, your information may be processed in the United States or other locations where our service providers operate. Privacy protections may differ from those in your location. Any rights you have under applicable law remain unaffected by this notice.
Legal requests and protection of rights
We may disclose information when required by applicable law, subpoena, court order or lawful governmental request, or when reasonably necessary to protect the rights, property or safety of Lucky Duck Pool Service, our customers or others. We may also use relevant records to resolve disputes and enforce applicable service agreements. This notice does not create contractual rights for unrelated third parties or require us to disclose another person’s personal information.
Children’s privacy
Our website and services are intended for adults age 18 and older. We do not knowingly collect personal information from anyone under 18. If you believe a child has provided us with personal information, contact us at (346) 482-2444 or through our contact page so we can review the matter and take appropriate steps.
Changes to this notice
We may update this Privacy Notice as our services, practices or legal obligations change. The date at the beginning of this page identifies the most recent update. Changes will be posted at https://luckyduckpool.com/privacy-policy/. If required by law, we will provide additional notice of material changes, such as by email or a website notice. Please review this page periodically. This notice explains our practices; visiting the website alone does not constitute consent to promotional text messages or waive your rights under applicable law.
Contact Lucky Duck
For privacy questions, SMS assistance or requests concerning your personal information, contact Lucky Duck Pool Service at (346) 482-2444 or visit https://luckyduckpool.com/contact/ and ask for the office manager. Our website is https://luckyduckpool.com/.
SMS terms and conditions
- By providing your mobile number and explicitly opting in on our forms, you agree to receive text messages from Lucky Duck Pool Service, sent by EMYNERS LLC. Providing a telephone number without opting in does not subscribe you to promotional texts. Consent is not a condition of purchasing services.
- When you subscribe, we collect your name, email address, service or mailing address, mobile telephone number and consent preferences through our website forms or your communications with us. We use this information to manage your subscription and provide the communications you requested.
- Messages may include general communication, appointment reminders, service updates, report details and promotional offers. Messages are recurring, and message frequency varies.
- MESSAGE AND DATA RATES MAY APPLY. Your mobile carrier may charge for messages sent or received, particularly if your plan does not include unlimited texting or data.
- To opt out at any time, reply STOP or CANCEL to a message you receive from us. You may receive a final confirmation of your unsubscribe request. After that, you will not receive further SMS messages unless you opt back in.
- For assistance, reply HELP or call Lucky Duck Pool Service at (346) 482-2444. You can also contact us at https://luckyduckpool.com/contact/.
- We do not sell, rent or share collected mobile numbers, SMS opt-in information or consent with third parties or affiliates for marketing or promotional purposes. Providers supporting message delivery may process information only as needed to provide that service, and disclosure may be required by law.
- We retain subscription information as needed to manage your SMS subscription and may retain limited opt-out records to honor your preferences. You may request deletion by calling (346) 482-2444, subject to applicable legal obligations.
- Carriers are not liable for delayed or undelivered messages.